Three Generations of Service
In the words of our founder, Dale McCoy:
"My name is Dale McCoy. My father and I started this business in 1980, now I run it with my two sons, Luke & Corey. For many years my mother worked with us in the office. We all have a genuine interest in the business and love being together every day."
What started as a father-son venture over four decades ago has grown into a thriving family enterprise that continues to serve the New River Valley with the same values it was founded on: honesty, quality work, and treating every customer like family.
Today, McCoy's Auto Repair stands as one of the longest-running family-owned auto repair businesses in the region. Our commitment to doing right by our customers has earned us a BBB A+ rating, over 282 Google reviews with a 4.5-star average, and recognition as a Nextdoor "Neighborhood Favorite" across five communities.
Our History
46 years of serving our community with pride
Our Values
The principles that guide everything we do
Honesty
We tell you what you need, not what we want to sell. Our reputation is built on straight talk and fair dealing. If your car doesn't need something, we won't recommend it.
Family Treatment
Every customer is treated like a member of our own family. We take the time to explain what's happening with your vehicle and make sure you're comfortable with the work.
Quality Work
We're real mechanics, not just parts exchangers. Our experienced technicians diagnose problems correctly the first time and fix them right, backed by our 6-month labor warranty.
Credentials & Recognition
Trusted by our community and certified by industry leaders
We're also registered with every major aftermarket warranty system, so we can service your vehicle regardless of your extended warranty provider. ASE-employed technicians ensure your vehicle is in capable hands.
What Sets Us Apart
More than just another auto shop
Real Mechanics, Real Solutions
As one customer put it, we're "real mechanics, not just parts exchangers." Our technicians take the time to properly diagnose issues rather than guessing and replacing parts until something works. This approach saves you money and gets you back on the road faster.
Convenience You Won't Find Elsewhere
We understand that car trouble is stressful, especially when you have a busy life. That's why we offer pick-up and delivery service within the New River Valley, free loaner cars while your vehicle is being serviced, and towing if your car can't make it to us.
Rare Capabilities
Unlike many shops in the area, we offer complete diesel engine repair for all makes and models. We also handle transmission rebuilds, hybrid vehicles, and fleet services - services that most independent shops refer out. When you bring your vehicle to McCoy's, we can handle it.
We Work With You
Need to bring your own parts? We'll install them. Have an aftermarket warranty? We're registered with all major providers. Want an honest assessment before buying a used car? We offer pre-purchase inspections starting at $30. We're here to help, not to upsell.
Come Meet the Family
Stop by and see why generations of New River Valley families have trusted us with their vehicles. We look forward to earning your business.